After being pressured into giving a deposit with threats of losing my requested pick up date, I knew right away something wasn't right. I had a requested pick up date for a Massachusetts to Florida move of Thursday, June 30 and was told the movers would call me the day before. Not receiving a call on Wednesday, I called Patriot and was told that I would not have pickup until Friday. Then on Thursday was told pick up would be Saturday. Pick up was Sunday, July 3 at 6:00 P.M., which was 3 days after the requested pick up. Also, I had already driven to Florida and had my father deal with the pick up AND had already paid $550 deposit.
When the movers arrived, they increased my quote from $1480 to $3486 AND asked for $1500 AND a tip of $500 and made my father sign a paper that said he WAS NOT paying for a tip as I didn't leave him enough $ and had to come up with $1500 that I WAS NEVER TOLD WAS DUE AT PICK UP. I was informed the move would take "5 - 7 days" and that again, the movers would call when they were close.
I have called EVERY day since 7/5 either Patriot or Jacob at Smart Way Moving to inquire as to where my stuff was / is and when will it be delivered and NEVER received phone calls back and the receptionist at Patriot, who is quite unprofessional only says, "Patriot Moving, please hold" and forwards you to voicemail EVERY time you call.
Finally, after several voicemails of begging and pleading for my stuff, the truck arrived July 27 - 24 DAYS LATER. The mattress are no where to be found, they have no idea where they are as well as an Oak desk and one of the televisions is completely and utterly destroyed; there is also damage to the coffee table, bookcase, and several smaller items. The movers would not take monies off the price and made me pay in full in cash or would not unload the truck.
No one will return my calls; I've threatened action with an attorney, Dateline, 20/20. You name it and have yet to receive a call. I am placing complaints with the Better Business Bureau, the Attorney General's Office, and to anyone who listen before I totally have a nervous breakdown dealing with this stressful, exhausting ordeal. There is much more to this story, however, I will run out of space and tried to keep it short and simple. Someone help!!!
Stacey
Lauderhill, Florida
U.S.A.
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