Complaint / Review
Patriot Moving, Nat'l Movers Networl
Patriot Moving, Nat'l Movers Net THEIVES: TOOK MY DEPOSIT - NEVER SHOWED UP! Ripoff

On November 14, I was scheduled for my home furniture to be picked up from my Los Angeles residence and delivered to Dallas Texas. After I heard nothing from PATRIOT MOVING on the 14th, I called the sales person who had given me a cost estimate, confirmed the pickup dates of November 14th or 15th, and charged my credit card for $550.00, named Stuart.
Stuart never returned my call. When I called again I was commanded to call someone named Kimberly in the Customer Relations Department at a different 800 number. This number was a recording, and Kimberly never returned my call. I decided to try to reach Stuart again.
An operator who refused to give her name, only an operator number of 2237 told me that it was PATRIOT MOVING'S policy to not allow anyone to speak to their Sales people after the move was booked and that I must speak to the Customer Relations Dept. Only! I began to inform the operator that no one had returned any of my calls, and she crudely interrupted me and repeated the company policy of allowing customers to only speak to Customer Relations Dept.

When I demanded to speak to Stuart, the operator shelled out insults and told me that she was not going to transfer me to anyone, including a supervisor and not to call them anymore.

I began calling repeatedly demanding to speak to anyone, and yet the operator refused and began hanging up on me. After more than one hour of this and an estimated 60 calls, I was transferred to someone in the Customer Relations Dept who gave the name of "Lou", no last name.
"Lou" was equally as rude as the operator, and after calling me a "terrorist" he informed me that at 11:30 A.M., his co-worker Kimberly was told that I was seeking information about my pickup and that she was too busy to call me back. It was too bad for me and there was nothing I could do.

I never heard from anyone at Patriot Moving, and no one ever came to pickup my furniture. I was told that I was not entitled to recve a refund because it was less than 7 days before pickup. So I gave PATRIOT MOVING $550.00 for nothing.