I ordered a pet door from High Tech. Their website says they don't have anything on the site that's not in stock. When the door didn't arrive 3 weeks later I was told it was on backorder. 5 weeks later it was shipped direct from the manufacturer.
In the meantime I purchased another pet door from another company. I contacted High Tech and they (surprisingly) immediately credited my credit card even though the item had already been shipped to me. When the item arrived a week later, it took another week before FedEx would pick it up for a refused shipment. I returned the pet door on Dec. 19th. Because they didn't receive the refused shipment within a week they reversed their credit on my card and took the money back out.
When I called them (yes, I got a real person this time after many messages not returned) they said they would credit the account as soon as the door was received. I keep calling them and get either an answering machine or voice mail that is too full to leave a message. After approx. 10 message only one has ever been returned. Their website says they give you immediate credit (which they did do initially) but they turned around and did an unauthorized transaction. 3 weeks and 3 phone message later I still don't have a credit on my account.
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