I have had a washer that is less than 1 yr. Old. A month ago, it broke down and the door refused to open, I called A&E to set up an appt. For repair since I could not take off work, I was given my 1st. Appt. 2 weeks later on a Sat. And parts were ordered! Parts were ordered even though no one came out to see what the problem was.
I was told that I was 2nd in line and my appt. Was set between 8 am - noon. Come Saturday I waited from 8 am to 8 pm and no one showed up. I called again to and despite of my complaining, I am told that I can't have another appt. Until next Wednesday (3rd week machine is broken) on Tuesday, the tech comes out - very nice guy. He repairs it and leaves, not necessary to change the parts that were ordered because it was just clogged he tells me. I throw in a load as soon as he 's out the door and wouldn't you know the darn door does NOT open again! BY this time it is late at night so I wait to make the call the next day.
I get a third appt. On the following week Tuesday, which is today. I wait here for the tech to come out, between noon - 5, they tell me. I wait and then finally I get a recorded message from a&e to call to reschedule my appt. But wait — no one came out.
I called several times to get this issue resolve and somehow the calls gets re-routed to the Phillipines, Guatemala, etc. How does anyone expect to get any work done this way?
I will let my wallet speak, I am going to cancel my contract and take my business somewhere else.
Save your money do the same.
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