I ordered some flowers through ftd.com on Thursday May 8th for Mother's Day. Within 15- 20 minutes or less, I went online and cancelled the order. The order # FRU 632073. I received a message back stating a customer service rep would call back to discuss the matter, but no one ever called (I have voice mail). There is no way FTD can claim the order had already been sent since I cancelled IMMEDIATELY after I placed the order. Then, just to show what they think of their customers, their customer service reps can barely speak English, so you are probably calling Thailand, Philippines, or India instead of an American in the U.S. This is nothing but a slick con job by FTD to get your money no matter what and then make it difficult to talk to anyone about the situation since "customer service" is a joke. Google reviews for FTD and they are ALL bad, but they obviously don't care. I want a full refund from this incompetent, cheating company.
0 comments