I live overseas and sending flowers to my mom for her birthday is pretty important to me and her. My flowers were not only delivered 2 days late but when they arrived they were the wrong order, cheap carnations. I can understand making a mistake. My real problem was how hard it was to get in touch with someone to put the situation right. My mom called for me as I live in an opposite time zone and they had the nerve to tell her it was her fault when I obviously have the order slip in front of me and made no mistakes on address or date. Then finally after 3 days of calling and emailing I tried to pretend to order flowers and then got someone immediately. They could only barely help because it was the wrong department. How shameful! A company this large should not only try to make new money but make sure their customers are satisfied and come back again. I will never use this company again and will make sure anyone i know wanting to order flowers knows how terribly it treats its customers.
0 comments