Los Angeles, CA
1.0 star rating
5/8
Here is my email to Teleflora customer service, it says it all:
I am writing to let you know that I just canceled my order for Mother's Day flowers. I thought that placing the order on May 5th would allow for delivery on May7th, my flowers were not delivered on time, even though your website assured me they would. Yesterday evening when I called the Teleflora to find out what happened, I spent 35 minutes on hold, than 15 minutes with a 'customer service' rep and then a supervisor. Neither one of them could tell me a) why my order wasn't delivered and b) if it would be delivered the next day, telling me to check my email or call them back the next day.By the end of the phone call it was clear they wanted to get me off the phone, and finally gave me the excuse that it was Mother's day and they were busy.
This afternoon I called my mother to see if the flowers had been delivered, and she told me that she had tried to return a message left by a Teleflora florist, and who was rude to her when she finally was able to get a hold of them. The flowers still aren't there today (Mother's Day), and they have now made her experience terrible as well.
This is by far the worst customer service I have ever experienced from a florist service. After years of being a loyal Teleflora customer, I can safely say that I will never, ever order from your company again. Hello 1-800-flowers.com.
And BTW I am posting this on Yelp and anywhere else I can find. Happy Mother's Day.
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