Ordered flowers to be delivered on May 6 for Mother's Day. The issue started the previous Saturday when a rep called me to change my order. I made the changes, confirmed the order on Monday. I had two orders being shipped out by FTD, and when I received confirmation on 5/6 for the deliver of one of the orders and not the other I called Customer Service and they said the order was cancelled!!! Not only that they said my money was refunded, which it wasn't. I explained I did not receive the refund, and they told me it was not cancelled. Then I tried to work with the customer service rep to change the order and continue with the having them send the flowers immediately-because the receipent should receive the flowers on 5/6 (the day this is all happening). They said they couldn't do that, and I told them to just give me a refund, but to send me an EMAIL of the cancellation and that I would be refunded!
I received the confirmation on May 7 at 12:34 am!
Just a note I was on the phone with Customer Service for 1 hour and 45 minutes. That blows!
I will never use FTD again. Perhpas if they move their customer service to the United States I may reconsider. Or, have people who are customers talk to customer service reps who both have the same language as their primary language. Comprehension is everything with Customer Service!
They suck!
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