Here is the majority of a letter I wrote to Best Buy regarding my problem with them installing my newly purchased dishwasher.
I am having problems getting a dishwasher I purchased on 11/10/04 installed. The dishwasher was delivered on 11/14/04 and was to be installed on 11/20/04. When the installer came he said that there was a problem and I need to shut off my water.
At the time I did not know exactly where the water shut off was, he said he could not find it and I would have to call and reschedule it. 10 min after he left I looked for it and found it. I called the number he left me and I have left approx 6 different messages for a "Norb" @630-588-4694. On one ocassion approx 2 weeks ago he decided to return one of my phone calls. He said that his scheduler was not in but as soon as he came in someone would call me back to schedule the installation.
My new dishwasher has been sitting in my kitchen the entire time because Norb refuses to return my phone calls. I called the toll free number again on 12/3/04 and I was told that "Norb" would be calling me no later than Monday. I have yet to hear from him.
This is the third or fourth time I have had a problem with installation or delivery of appliances since I moved into my home approx 18 mos ago.in that time I have bought:
-a clothes dryer
-35 TV
-surround sound entertainment system
-27 TV
-Refrigerator
-stove
Not to mention dozens of cd, video games and dvds from Best Buy.
I can assure you of one thing, that from now on I am not going to be making my large purchases at Best Buy, there is no way around that. But if something is not done to resolve this issue, I will no longer be making any purchases there.
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