Complaint / review text:
My husband and I bought a new car in March of 2009, which came with one free year of XM Radio. After the free year expired, we renewed our subscription for 3 months at a time until February of 2011, when we renewed for a year. As the year was coming to a close, in December 2011, I sent a check to renew for another year. XM interrupted our service for non-payment in February of 2012, claiming that they had never received the check, which they had cashed.
Our arguments fell on deaf ears and they did nothing to resolve the situation, so we cancelled the service completely. They sent a final bill of a little over $18 that they claimed was for service that went beyond the end of the subscription. I paid it to get them to go away. They then sent another "final bill" for over $22. We refused to pay the bill and we have received bills of varying amounts from time to time.
Yesterday we received another bill for over $191 with a different account number than the previous bills had. This invoice claimed that we are still customers, that our renewal payment is late, and that our service is in danger of being interrupted. Once again we called to try to figure out what was going on, since we have not had service in a year.
They now admit that they did receive and cash the check that we sent in December of 2011 for $170.46, but that they used it to open an new account in my husband's name. They claimed that this new account was for service on a used vehicle that we purchased in May of 2011. We were never informed that this new account had been opened, service was never activated for the second vehicle, nor did we want service for that vehicle. We don't even know how they knew we had purchased that vehicle.
Now they are claiming that the service was consumed by this second vehicle, which has never had service, and that since they automatically renew subscriptions we owe payment for yet another year. We are furious! We are of the opinion that this amounts to fraud and theft and we want our money back, but they refuse, of course!