This is a complaint regarding a new Toyota vehicle that was purchased with XM radio in Sept. We are upset and very discouraged with the way xm radio has been on the phone today regarding a bill that was submitted for a service we never authorized! We originally had 3-months free service and had a year paid in full from a vehicle that we turned in against the new toyota. We now are in February with no satellite service, completely understandable but, we have been presented with a bill as of today for 2-months of satellite. We are a little confused and decided to drop a call to xm radio where were transferred to India with a women named Manise Marise? The English language is something but the past time! We did ask for a supervisor in India, all we got was Cherry is the supervisor, ok! We were told that we owe $28.65 plus late fee's for 2-months of xm radio we never signed up for??? Then she proceeded to say we owe $142.00, please make up your mind! I guess the deal is, if xm radio leaves your service on when they want, they will charge you what they want! We received 3-months of radio free with Toyota not 5! May we ask, where did the $142.00 come into play with the $28.65. We then stated that they need to contact Toyota if their doing business like this. Xm radio told us to call Toyota and take care of it, so we did. We called the Toyota dealership in CA and complained, they were shocked and it's being brought up with management. We told Toyota the only notice sent for xm radio was a renewal for $178.00, so we did not respond to it, we had no use of the xm radio. We had sirius satellite radio in our BMW in the past, no issues. We paid for the year and when it was done, it was done! Now I am being billed for a service that was not authorized plain and simple. We called xm radio again after speaking with Toyota and got transferred to an American representative, what a shock! We did not get anywhere, so we asked for a supervisor who was Mr Kile ID 255 Whiskey (no last name of course). Trying to be professional as we have been in business for years, we simply asked him where do we stand. We stated that this is unprofessional, unauthorized and fraud! We also stated to him you cannot charge a service to a consumer that we never asked for. Our toyota is not being used at this time so, if you kept your satellite on then you can turn it off! We have been treated unprofessionally and we will not pay for a service that has been authorized without our signature or voice approval! Shamefully looking at consumer affairs reports xm radio has been reported badly on a continual basis hitting the consumer with bills and not turning the xm radio off when termination ends! We will be reporting xm radio to the BBB and consumer affairs to join the rest of the consumers to fight what is morally right! If xm radio would like to settle the matter in a professional matter we will be more than happy to back off the complaints. This is a matter of principle for the consumer not the price!!! Feel free to contact us personally xm radio if you find this to a bit below the belt. Mind you we have spent 3- hours trying to take care of your problem today. Remember this is free speech, we are still in America, right or is it India?
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