Complaint / review text:
We owned a vehicle for several years that had SIRIUS Satellite Radio. We traded the vehicle in April 2009. We were paid up until November, so I let the service continue because I listened on the internet. SIRIUS kept sending me invitations to renew for a super deal etc. But I declined. When I failed to be able to access the system, I assumed the service had ended and that was fine. Then, much to my surprise, in February, I get an invoice for $36.90. When I call, they "explain" to me that they AUTOMATICALLY RENEWED my subscription as a "service" to me!!! What??? I questioned the supervisor, John M., about the legality of this and he indicated that the billing practice had been tested in court and it is legal. I can't believe they can renew me without my consent! Then when I went online to cancel it, I discovered that I could do everything else to the account but cancel it! Surprise! The ONLY way that can be done is by a phone call. So, I called again. This time they informed me that the account had actually already been sent to a collection agency on Feb. 18th. So, when I call the collection company, they say the account hasn't hit their books yet. I casually ask the person from NCO Collecting Agency, "Do you get a lot of complaints about SIRIUS Radio?" The lady laughs and says, "Oh, don't get me started!" Obviously, they also know this is a MAJOR scam. If this practice isn't illegal, it certainly should be; because it is clearly immoral! It is companies like SIRIUS that give all business people a bad name!