I've had my BR111 floor installed now for 5 years and had a product claim that did not get honored as well this year. I also dealt with the president or so he said he was. With his tone I highly doubt it was him but his name correct in the other reviews on here. I had installed over 1400 sq ft of Brazillian Cherry and it looked amazing the first day. I am so dissatisfied with this flooring that I can hardly speak. This floor is getting dings and deep scratches the very first day. Dining room chairs, dropping things, moving the fridge (with cardboard under it) has all caused deep scratches. I understand scratches can happen which I am aware of but deep grooved scratches which shouldn't be the case for this type of wood. (Brazillian Cherry is one of the hardest woods, or so the salesman told me.)
This is my 2nd floor in this house (with the same fridge and dining set). The other real wood didn't have a single scratch when I took it out. This floor is not durable. It will look like crap very quickly unless you plan to place a rug on it. I will say this though, there website now looks very well made and the pictures and marketing make it sound like an amazing product, just don't be shocked when your floor looks like crap after a new months or a few years. Don't expect any sympathy from the so called president as I have yet to get my floor replaced. I'm sure I'll end up eating this cost and replacing it myself but hope fully this review gets out to you here and makes you aware of this product from this company.
0 comments