Thanks all for your comments and concerns... For the record, lets be fair to the facts, and remember that BR111 has been the leader in the exotic wood flooring market for over 20 years and that several 100s of thousands of happy customers later and millions of square feet installed, its impossible to make everyone happy and be "fair" at the same time.in this period of time, we've indeed honored over $7.0MM in claims, claims of which were not honored by some of our old suppliers, forcing us to continue looking for more reliable sources in regards of more competitive pricing and most importantly quality, where ever that manufacture might have been, one will be very poor minded to think that in today's global economy a company with the size and reliability of BR111 could concentrate the production of its product lines with one single country or supplier, that would make it impossible to offer the variety and quality that has been offered for the past twenty years. That is what we do, find you the best where ever they are and deliver it to your door. "claims" are handled in a technical and ethical way, perhaps the ones here complaining does not fall into those criteria, but should you feel different, please go back to the source you've purchase your BR111 product from and we would be glad to re analyze it for you, if part of the $7MM paid did not include your complain, something might be wrong!
Thanks for purchasing our products and sorry that you cannot be one of the many which now enjoy and are a happy owner of one of the best wood flooring ever produced.
Thanks
0 comments