In July, I placed an order for Amendoim engineered flooring to be delivered the last week of August. In the first week of September they called to say there was not enough wood to fill my order and it would be November before shipment. November came, then December, and no shipment. After calling ...
I had an awful experience with them. I ordered Brazilian walnut floors and floor reducers. I got the floors but not the reducers. After several months I found out that they forgot to put in the order!!! I asked for a refund for the reducers. No money! I have been calling them for 3 months already ...
This company sold us a custom order of engineered wood. When the installers went to install there was a 40% discard rate. So in essence we paid a lot more for the wood than we intended. The company tried to tell us that the wood is supposed to be spotted, but literally there were hundreds of planks ...
I purchased a Brazilian Cherry floor from these bastards. It was professionally installed according to specifications, including the temperature and humidity. Wiithin 2 months, the flooring developed longitudinal cracks. I got in touch with the company, and the had a consultant contact me by phone. ...
I have had the same PROBLEM. This company DOES NOT honore there warranty. I am considering to take them to court. ...
We have had our BR-111 floors for several years. Immediately I contacted our builder, the flooring company, and the BR-111 rep about the haze that appears on our floor. I use only what is recommended from the company to clean the floor. Everyone came and looked at the floor a few times with little ...