BR111 does not warranty claims. They have sent out an independent wood inspector who's results inform BR111 there was and is defective and they have yet to honor there warranty. They have given me the run around and wasted so much of my time and informed me that I should speak with there lawyer. If you have had the same experience where they are not warranting your wood floor please e mail me. Ricardo Moraes is a nightmare to deal with and for a president of a company to talk the way he does to anyone shows what type of business partner he is and what type of values he has. From my experience with this company all they care about is making money and not about the customer.
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