I have had the same issue with this company. They aren't honoring my warranty either. I see you've dealt with Ricardo as well. I have recently started searching the same issue online and have found several other sites with different users complaining of the same or similar issue. I think they are changing the process in which they produce there wood and in fact might be moving there product line to China. Not sure how you can have Brazilian exotic wood being milled in China but these days you never know. Assuming they aren't honoring your warranty for the same reason they aren't warranting mine could be a sign of the company having financial problems but either way if your floor is defective and you've got proof you should take them to court. After speaking with Ricardo I can understand why people wouldn't want to do business with him. I am currently still trying to resolve this with them but Ricardo doesn't return phone calls or e mails. This in my opinion shows the companies worth and like in your review what they really care about which is $. I will also start a review here. I will also be posting on other forums and contacting builders in the Tri State area who I work with on a commercial level. I say boycott this product. The internet is very powerful and so is word of mouth. Good luck to you in your case.
0 comments