I bought a used cell phone for my daughter for her birthday at boost mobile at West El Camino ave yesterday July 31. Today is August 1. After having problems charging it we decided to take it back before the 72 hrs. The clerk by the name of Manuel told me upon purchase that I had 72hrs to return it if I was not pleased with the phone. The phone gave problems to charge and I decided to return it in less than 72 hrs. This is actually less than 24 hrs. Because it was purchased on July 31 about 4:49 and today at 3:45 they wouldn't not take the phone back.
Now they don't want to honor my return. Technically is less than 72 hrs. I couldn't speak to the manager. The number on their business card is 916-648-8463 and it is disconnected. The clerk spoke to the manager and he finally gave me a number. I still didn't get a response from the messages I left. It constantly goes to the voicemail without a return call. I need your help in getting my money back for the phone. They did not honor what they proposed policy is. Also, the same phone brands new on line cost the same as the used one. Please help me with this rip off. They have to learn a lesson for lying to the consumer and not keeping their part of the bargain, Thank You.
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