Site: boostmobile.com
Found 115 reviews / complaints

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Boost Mobile
Billed double, charging exorbitantly for excessive data use

Hello, I hope your day is going well. I have been a customer with Boost for around five and a half years, and for the last couple of years, they have been double charging me. I actually paid $130 for one month at one point last year. I have contacted customer service, as hard as it is to do because ...

Boost Mobile
Account Balance Refund Refused, Transferred Then Hung Up On

I have seen other reports of them not returning money when you cancel your service but they also will not refund money on your account when you are an existing customer. I called several times and the first problem is getting through to a live person. You have to select the option of other services ...

Boost Mobile
Samsung SII 4G Had No Home Service, Refund Denied After 30 Days

I bought a Samsung SII 4G. I was told that I had service in my area. I received my phone. Activated it and no service in my area. I could only use the phone while away from home and in very few areas. I continued to call Boost mobile from the first week. Each time I was told service was in this ...

Boost Mobile
30 Day Return Refused by Store and Company, Poor Coverage

Boost website states 30 day return policy. Boost mobile denies any connection with any individual store stating that the selling store may dictate their own return policy. Neither the store doing business as Boost mobile or Boost mobile itself will refund your money, you will likely spend several ...

Boost Mobile
Rate Not Honored After Switching During Weeks-Long Line Outage

We have had nextel since the mid-90's, switched to sprint then to boost in approx. 2005. We had 3 phone numbers on the account. In April boost was repairing their lines and nobody around me with boost service could call out or get a call in, including 9-1-1. We were robbed in a home invasion ...

Boost Mobile
Package File Invalid Errors Blamed on 4G Network Upgrades

I started getting these "package file invalid" errors on my phone around the 6th. I let it go for a week and then finally called Boost Mobile. They told me it was a "network issue" because they were upgrading their towers for 4g. So the question became "what on earth does ...