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Complaint / review / scam report
Babies R Us
Return Policy

Complaint / review text:
Well I had a very eye opening experience today. We received a gift from a friend of mine for 10 month old son. As it would happen it was something I already had two of and really didn't need a third one.

So I decided to take it back to Babies R US and just get a store credit. It wasn't a large item only about 32.00. Then I could get something else for him that he could really use... I don't say diapers?

Anyway I waited at the return counter and it was finally my turn. I explained to the store clerk that it was a gift and I already had two of them and would like to return the one I just got. My friend didn't give me the receipt or a gift receipt so I would just like to get a store credit. She proceeded to ask me if it was on my registry. Which it was but what difference did that make? As it would turn out they would not return it or give me a store credit. I asked to speak to the manager and it was explained to me that because my son is over 30 days old I could not just return a gift I had gotten. Even though I had just gotten it. The only way I could return the item was to get the original receipt.

So let me get this straight!

Someone gives me a gift two weeks ago.

One that I already have two of and really don't need a third.

And because my due date was more than 30 days ago I need the original receipt.

I can't even get a store credit because it is over $20.00

So...

The sales clerk suggested I give it as a gift to someone else I know as a gift. I am a 41 year old new mother. Not a lot of my friends have babies.

Or

Call up the friend who gave it to me as say what? Thanks so much for the gift but I already have two of them and in order to return it I have to have you send me the original receipt as she lives in another state

Or

I could ask my friend for the credit card number she purchased it on and then they could look up the receipt on line. I am not sure my sister would even do that for me.

Or

I can take it to Toys R Us and try and return it there as they have a more friendly return policy.

So beware...

If you purchase something for someone at Babies R. US and their child is over 30 days old, they won't be able to return the gift unless you send them the original receipt. Oh... Unless you are cheap and it is under 20.00. Then they can get a gift card.

Contact information:
Author: Contact with Author

Offender: Babies R Us

Country: USA   State: All USA

Category: People

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