Boost Mobile

Complaints & Reviews on USAComplaints

2 complaints on USAComplaints, including 1 published in the last three years.

• Billed double, charging exorbitantly for excessive data usePublished Sep 17, 2025 · Consumer allegation
• Service broken for days, phone locked after switching carrierPublished Sep 18, 2021 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.boostmobile.com/
• Customer Care, daily 8 a.m.-midnight ET: 833-502-6678
• Support center (guides, policies): https://help.boostmobile.com/
• Activation Support, daily 8 a.m.-midnight ET: 866-957-8278
• International Care, 24/7: +1-303-557-7090
• My Account: https://www.boostmobile.com/my-account

Locations

Boost Mobile billing, cancellation, refund, device and unlocking questions: what the company's own policies say (checked October 14, 2026)

Cancelling. The Terms & Conditions say: "If you want to cancel your Service, you can do that at any time by visiting a Boost Mobile store or by calling us at 833-50-BOOST (833-502-6678)." They add that if you or Boost cancel before the end of a billing period, "you will be charged for the full billing cycle" and charges "won't be refunded or prorated", and that you must still pay amounts owed, including for any device you financed with Boost.

30-day money-back guarantee. The Terms say a cancellation within the first thirty days of an order is eligible for a refund "on Service only" under the 30-Day Money-Back Guarantee. Boost's own pages word the refund differently, so each is quoted as written. The guarantee help page lists conditions "to be eligible for a full refund, including taxes and fees": create a new Boost Mobile account and activate one or more lines, port in your number from another carrier, be enrolled in Autopay, and request the refund with customer care within 30 days of account creation. The separate guarantee terms page says: "Activation fees are non-refundable. Additional fees may apply."; that "your first monthly plan charge amount will be refunded"; that add-ons bought within the first 30 days are also eligible; that services purchased after the cancellation request won't be refunded; and "If you have Boost Protect, you'll need to pay a prorated charge for it." The boostmobile.com guarantee page states: "Activation fees, if applicable, and phone payments will not be refunded. Port-in and AutoPay required."

Returning a phone. The Device Return Policy allows returns within thirty days after shipment for boostmobile.com orders, or within thirty days of activation for store purchases. The device must be in like-new condition with everything that came with it. Boost says a restocking fee of up to $50 per device may apply except under the new-customer 30-day guarantee. To start a return, call 833-50-BOOST to get a Return Authorization Number and a return address; Boost says card refunds are processed within 7-14 business days and refunds by paper check within 14-21 business days. It does not exchange products bought on boostmobile.com. The policy says you must use a pre-paid shipping service with tracking and that Boost will not accept packages if it is required to pay postage. A pre-order or backorder can be cancelled before it ships in the Boost Mobile app (Settings, Device Setup, View Shipments, Manage Shipment, Cancel Shipment) or by calling (833) 502-6678. Devices bought from Amazon or Apple are subject to those retailers' return policies, although the 30-day guarantee on service still applies.

Discounted phones. The Terms say that if you get a discounted device you agree to activate it within 30 days and use it on the Boost network, or Boost "will automatically collect from your payment method on file the full suggested retail price, less any discounted price already paid." For discounted devices bought on boostmobile.com, the same collection applies if you do not keep the line in good standing for a minimum of three months.

Unlocking. Under the Unlocking Policy, postpaid devices are unlocked after the financing plan is completed (or immediately if paid in full) and Boost says it will unlock them remotely within two business days. Prepaid devices are unlocked one year after initial activation once payment and usage requirements are met, including paying off any device balance and not being in suspended status. Unlocking requests go to 833-50-BOOST. For formal legal notices the Terms give Boost SubscriberCo L.L.C., 5701 S. Santa Fe Drive, Littleton, Colorado 80120, Attn: General Counsel, which is separate from the P.O. Box 9033 dispute address in the arbitration provision.

Missed or disputed payments. For postpaid (Buy Now, Pay Later) accounts the Terms give a 10-day grace period to update the payment method or call; after that, "including if you disagree with charges we make to your card", Boost says it may suspend or terminate service until the charges are paid or the dispute is resolved. For prepaid (No Contract) accounts the Terms say Boost may immediately suspend or terminate service until charges are paid or the dispute is resolved. Re-Boost cards are described as non-refundable.

How to reach Boost. The Support Teams page lists chat, Customer Care at (833) 502-6678 (daily 8 a.m. to midnight ET), Activation Support at (866) 957-8278, and an International Care line at +1-303-557-7090 (24/7). Keep notes of dates, names, reference numbers and screenshots of charges.

Outside complaint route. The FCC's Consumer Inquiries and Complaints Center accepts informal complaints about phone issues, which it describes as "Billing, equipment, coverage, number porting, unlocking" and more. Boost's Terms also say you keep the right to bring concerns to federal, state or local agencies such as the FCC. Read the arbitration provision (described below) before starting any legal claim; it has a 30-day opt-out window.

Federal actions naming DISH Wireless (the entity that operated Boost Mobile from 2020 to 2025, per its disclosure statement): a 2026 civil settlement and a 2024 FCC consent decree

Emergency Broadband Benefit and Affordable Connectivity Program settlement (May 2026). The Justice Department announced on May 6, 2026 that DISH Wireless LLC of Englewood, Colorado "has agreed to pay $17,280,240 to resolve allegations" under the False Claims Act, common law and the Communications Act relating to claims to the FCC's Emergency Broadband Benefits Program and its successor, the Affordable Connectivity Program. The release describes DISH as "a wholly owned subsidiary of EchoStar Corporation" that provides wireless service "through Boost Mobile, a division of DISH." It states that between May 2021 and February 2022 DISH enrolled more than 130,000 subscribers based on participation in the Community Eligibility Provision school meal program. The United States alleged, among other things, that DISH did not implement effective eligibility policies, that internal sales employees in four states directed third-party sales agents to submit inaccurate applications, and that more than 16,000 households were enrolled on the basis of purported attendance at a school more than 25 miles away. The release closes: "The claims resolved by the settlement are allegations only and there has been no determination of civil liability." It says the civil settlement also resolves an FCC Wireline Competition Bureau administrative order (DA 25-72, released January 17, 2025).

FCC dispatchable-location consent decree (November 2024). On November 21, 2024 the FCC Enforcement Bureau adopted a consent decree with DISH Wireless L.L.C., described in the decree as an indirect subsidiary of EchoStar Corporation, ending an investigation into whether DISH complied with the FCC's rules requiring vertical location technology (either dispatchable location or z-axis information) for wireless 911 calls in the top 25 cellular market areas where it launched 5G Voice over New Radio service, and related compliance certifications. DISH agreed to pay a $100,000 civil penalty. Paragraph 11 of the decree states that DISH "admits for the purpose of this Consent Decree and for Commission civil enforcement purposes" that its actions described in the decree are a true and accurate description of the facts underlying the investigation.

This page did not find, in the sources checked on October 14, 2026, an FTC action or a state attorney general action naming Boost Mobile; that is a statement about the sources checked, not a finding that none exists.

Who operates Boost Mobile, who owns it, and what the 2026 Chapter 11 filings say about it

Contracting entity. The Terms & Conditions define "Boost Mobile" as "(Boost SubscriberCo L.L.C.)" and the boostmobile.com footer reads "Boost Mobile, a division of Boost SubscriberCo L.L.C." The arbitration section says any reference to Boost Mobile "includes Boost SubscriberCo, EchoStar Corporation, and any of its direct and indirect subsidiaries." The Privacy Notice (effective October 6, 2026) says "Boost" means "Boost Mobile and its affiliates" and that information is disclosed to EchoStar and affiliates "such as AirTV, DISH, Hughes, HughesNet, and Sling TV." The DISH Wireless disclosure statement filed in the bankruptcy court on September 12, 2026 refers to "non-Debtor Boost SubscriberCo L.L.C. (“BoostCo”)".

Parent and history. EchoStar Corporation's Form 10-Q for the quarter ended June 30, 2026 says its Wireless segment offers service "primarily under our Boost Mobile and Gen Mobile brands" and reports 7.375 million Wireless subscribers as of June 30, 2026, a Wireless-segment figure that the 10-Q does not split by brand. The Justice Department release and the FCC consent decree describe DISH Wireless as a wholly owned or indirect subsidiary of EchoStar. According to the DISH Wireless disclosure statement, DISH Network Corporation ("DNC") acquired Sprint's Boost Mobile business in 2020 for $1.4 billion, subject to working-capital adjustments, in connection with the antitrust conditions for T-Mobile's acquisition of Sprint, and the transaction took place "in July 2020". The statement says that from 2020 to 2025 DISH Wireless L.L.C. and the other DISH Wireless debtors operated the wireless segment under the Boost Mobile and Gen Mobile brands; that in August 2025 DISH Wireless L.L.C. contributed certain vendor contracts, liabilities and core network assets to BoostCo in exchange for $5.0 billion of debt forgiveness; and that DNC is the indirect parent of both BoostCo and DISH Wireless L.L.C. BBB's page data for the Englewood headquarters profile lists a date of new ownership of July 1, 2020. The archive complaints listed below that pre-date July 2020 describe service when Nextel or Sprint operated the Boost Mobile brand, and many refer in their own text to Nextel or Sprint.

Network. The 10-Q says that before November 15, 2025 EchoStar operated primarily as an MVNO using network services from T-Mobile and AT&T and secondarily as an MNO, and that after the AT&T Transactions it moved to a "Hybrid MNO" model in which it operates its own 5G core and uses AT&T's network; all customer traffic was migrated from its own 5G network to AT&T's by November 15, 2025. The Terms add that Boost "partners with third-party carriers", that roaming coverage "may change without notice", and that customers using more than their premium data may see speeds reduced to 512 kbps. The 10-K says that in 2025 the FCC reviewed EchoStar's spectrum build-out and that EchoStar agreed on August 25, 2025 to sell spectrum licenses to AT&T. EchoStar's Form 8-K covering July 28, 2026 says the closing of the License Purchase Agreement with AT&T Mobility II LLC took place on July 28, 2026. A separate Form 8-K says Hughes Satellite Systems Corporation and certain subsidiaries filed Chapter 11 on August 2, 2026 (Case No. 26-90739); the Privacy Notice lists Hughes among Boost's affiliates.

Boost Infinite. Boost's support page says that "as of July 17th, 2024" it combined Boost Mobile and Boost Infinite, and that former Boost Infinite customers' "plan, pricing, Add-Ons and coverage will all stay the same." The Account Types page describes two account types: No Contract (often called prepaid) and Buy Now, Pay Later (often called postpaid), the latter requiring Autopay and a soft credit check at account creation.

Chapter 11 filings (June to October 2026). EchoStar's 10-Q says that on June 30, 2026 DISH DBS Corporation and certain subsidiaries, "including DISH Wireless L.L.C. and its subsidiaries (the 'DISH Wireless Filing Entities')", began prepackaged Chapter 11 cases in the U.S. Bankruptcy Court for the Southern District of Texas, jointly administered as Case No. 26-90627. The claims agent's case site (Epiq) lists 18 debtors; on the wireless side it lists DISH Wireless L.L.C., DISH Wireless Leasing L.L.C., DISH Wireless Retail Holding L.L.C., DISH Wireless Retail Operating L.L.C., DISH Infinite Corporation and Neyland Networks LLC. Boost SubscriberCo L.L.C. is not on that list as displayed on October 14, 2026. The DISH Wireless disclosure statement (Doc. 1457, filed September 12, 2026) calls BoostCo a "non-Debtor" and says: "The Hybrid MNO remains fully operational through BoostCo and continues to deliver uninterrupted service to its millions of customers nationwide" (the company's statement in a court filing).

Plan status. EchoStar's Form 8-K dated October 2, 2026 says that on August 27, 2026 the filing entities told the court they would bifurcate the plan into separate plans for the DISH DBS entities and the DISH Wireless entities, that the court confirmed the DISH DBS plan on September 29, 2026, and that the DISH DBS filing entities emerged from bankruptcy effective October 1, 2026. For the DISH Wireless entities, the claims agent's site on October 14, 2026 lists an amended joint prepackaged plan and a disclosure statement and shows the voting deadline and combined hearing dates as "TBD"; this page identified no confirmation order for the DISH Wireless plan in the sources checked that day. The same site gives August 7, 2026 as the General Bar Date for proofs of claim, December 27, 2026 as the date for Governmental Units, and links https://www.dbsupdate.com/ for restructuring information.

Creditors' committee allegation. The disclosure statement says that on August 7, 2026 the Official Committee of Unsecured Creditors filed a motion seeking standing to pursue claims over the August 2025 transfer of the Boost Mobile business from DISH Wireless L.L.C. to BoostCo, alleging among other things a preferential transfer, a constructive fraudulent transfer and an actual fraudulent transfer. These are the committee's allegations. The statement adds that the plan was amended so that such claims vest in a Special Governance Committee and are not released; this page identified no ruling on the motion in the sources checked on October 14, 2026.

BBB and Trustpilot data as displayed on October 14, 2026, and this site's own archive

BBB (Englewood, Colorado headquarters profile). As displayed on October 14, 2026, BBB lists Boost Mobile at 9601 S Meridian Blvd, Englewood, CO as not BBB Accredited, with an A+ rating (BBB says customer reviews are not used in the letter grade). The complaints tab says the profile "includes complaints for Boost Mobile's headquarters and its corporate-owned locations" and shows 3,081 total complaints in the last 3 years and 165 filed in the last 12 months. The reviews tab shows 1.08 out of 5 stars from an average of 541 customer reviews. BBB notes that the complaint text displayed might not represent all complaints filed. BBB also lists many separate local Boost Mobile retailer profiles; those are not combined here.

Trustpilot. The Trustpilot page for www.boostmobile.com displayed 3.9 from 32,322 reviews on October 14, 2026, with the labels "Claimed profile" (December 2024) and "Paid Trustpilot subscription" and the notice "We use technology to protect platform integrity, but we don't fact-check reviews". BBB and Trustpilot use different methods and review populations, and the figures are shown side by side only as displayed, never combined.

This site's archive. USAComplaints.com links 157 published posts to Boost Mobile. Two are counted as this company's own complaints because they date from the period after DISH acquired the brand: one dated September 18, 2021 and one dated September 17, 2025. The other 155 are shown as Boost Mobile brand history, not as complaints about the current operator: 154 are dated 2005 to 2013 and one March 30, 2020, all from when Nextel or Sprint ran the Boost Mobile brand (Nextel is named in the text of 17 of them and Sprint in 29). A keyword count over those 155 brand-history posts (not a classification, and posts can match several terms) found: customer service, customer care, customer support or a representative named in 77, a charge or bill named in 69, advertising or "unlimited" named in 43, a refund named in 43, coverage, dropped calls or no service named in 23, a defective or replaced phone named in 15, and number porting or transfer named in 10. These are unverified consumer statements, not findings.

Court matters in the sources checked: two qui tam sales-tax cases naming DISH Wireless

EchoStar's 10-Q describes two cases brought by the same two private relators under state False Claims Acts that name DISH Wireless and Sprint (and, in New York, T-Mobile) over sales tax on device activation fees ("Device Setup Charges") collected by Boost Mobile retailers. They are listed in the case table on this page. EchoStar states in the filing that DISH Wireless filed notices of automatic stay after its Chapter 11 filing and that it "intend[s] to vigorously defend" the cases. These are allegations by the relators about retailer tax collection, not consumer-billing claims.

A search of CourtListener for dockets naming Boost Mobile could not be completed on October 14, 2026 because the site returned rate-limit errors; this page therefore does not state whether other federal consumer suits exist.

Is Boost Mobile Legitimate?

Boost Mobile is a wireless brand that EchoStar Corporation's 10-Q lists among the brands of its Wireless segment, which reported 7.375 million Wireless subscribers as of June 30, 2026 (a segment figure the 10-Q does not split by brand). The service is contracted through Boost SubscriberCo L.L.C. per its Terms, runs on AT&T's network under a hybrid arrangement per EchoStar's filings, and the company publishes a customer-care line, return policy, unlocking policy and 30-day guarantee. DISH Wireless L.L.C., which according to its disclosure statement operated Boost Mobile from 2020 to 2025, agreed in 2026 to a $17,280,240 resolution of False Claims Act allegations that the Justice Department says are allegations only, and entered a $100,000 FCC consent decree in 2024. DISH Wireless L.L.C. is a debtor in the June 30, 2026 Chapter 11 cases; the claims agent's debtor list does not include Boost SubscriberCo L.L.C., and that disclosure statement calls Boost SubscriberCo L.L.C. a non-Debtor. BBB displays an A+ rating alongside 1.08/5 from 541 customer reviews and 3,081 complaints in three years, and Trustpilot displays 3.9 from 32,322 reviews; these are separate third-party measures. The Terms contain a binding arbitration provision with a 30-day opt-out.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Changed address on account
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Boost uses loophole to deny all refunds - Boost Mobile cellular phones
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: They won't honor their price plan
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Promised free phone not delivered
• Named as a brand of this company: Consumer Report
• Named as a brand of this company: Sprint Nextel Inc. Reallocated funds from prepaid reboost card to another acccount and refused to give refund/credit
• Named as a brand of this company: Eric Ramirez boostmobile interrupt my service because I did not pay $55 dollars. When I first started my service with boostmobile I was paying already $55 dollars. Boostmobile offered a plan. If you would pay on t
• Named as a brand of this company: Boost Mobile deactivation of IDEN network at customers expense
• Named as a brand of this company: Bought 125 dollar phone that stinks never works

Company Relationships

• Owned by: DISH Network Corporation
• Owned by: EchoStar Corporation
• Affiliated with: DISH Wireless L.L.C.
• Affiliated with: DISH Network L.L.C. (DISH TV, Sling TV)
• Affiliated with: Gen Mobile

Frequently Asked Questions