Complaint / review / scam report
Boost Mobile - When a Boost store is not a Boost store
Boost uses loophole to deny all refunds - Boost Mobile cellular phones

Complaint / review text:
The store with a billboard sized "Boost Mobile" sign in front and doing business as "Boost Mobile" is not bound by the "Boost Mobile" return policy.

The stated 30 day refund on the "Boost Mobile" website does not cover products sold in a store doing business as "Boost Mobile"

Boost Mobile customer service will direct you to contact the "Boost Mobile" store where the phone was purchased.

Each store makes it's own return policies, and is not required to abide by "Boost Mobile" policies.

Complaints will get you nowhere.
Poor coverage?" Our coverage map shows excellent coverage in that area."
Slow data?" I see that you have used data, so it works, and that is good enough."
No 4G service?" You are in a 4G coverage area, if you are not getting 4G, you need to call our tech department."
The tech department will say " Everything looks OK from this end, it must be a defective phone. Contact the store you purchased the unit from for service."
An endless loop of denial and frustration awaits you at your local "Boost Mobile" store.

Caveat Emptor - That's latin for "Don't shop in the Boost Mobile store"

Contact information:


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