Complaint / Review
Sears home repair service
Washer Vibration Repair Cost 136 Dollars Plus Unneeded Pump, Refund Never Came

Contacted Sears Home Services repair in Hialeah due to excessive vibration from washer and agreed to pay $136 figuring they would provide the best service for a Kenmore product, even if they charge more than other companies. Was advised that we needed a water pump for an additional $115 which we paid for and they installed. The vibration continued so a second service person came out and installed some foam rubber which resolved the problem, but he indicated that if the pump needed replacement the tub would not have filled; we never had that problem. I contacted Sears and initially was advised that they want their customers to be happy and that the pump cost would be refunded. That never happened and when I called them again was advised that they would need to come out and take the part back; problem with that is that they through out the original one. I wish I had read the reviews on Sears site or those on Yelp and would never have requested Sears service in the first place.