I have recently been to France and have a hard disagreement with École du Ski Français / Tignes regarding ski lessons I scheduled.
Considering this case that I am convict that is severely interferes my legal rights, I would really appreciate your intervention.
Please find below the letter I addressed to Ecole du Ski Français / Tignes and the subsequent e-mail responses we have exchanged.
Guilherme Figueira da Silva
Complaint Letter
From: Guilherme F. Silva
To: ESF / Tignes
On the 3rd of March I came to ESF / Tignes to book for private lessons. I scheduled 5 private lessons from 04/03 to 08/03.
A few days later, I found the card of the lessons I had scheduled in ESF / Val Thorens two years ago and the price was much lower. So I decided to understand the difference and came back this Thursday (08/03) and the ESF / Tignes office was closed. But I saw the leaflet with the price table and realized there are packs of private lessons you state as %u201CFormula Avantage%u201D that I was not informed when I first booked the lessons, situation that I fully regret. I cannot accept that these packages were not shown when I first came to the ESF / Tignes. I paid 775%u20AC for 13h45m of private lessons when I would definitely go for the 6 × 1h30m at 384%u20AC (page 5 of the pricetable).
Considering I have already used my lessons, I am not refusing to pay for the 13h45m classes, but I think I should pay the same hour price as for the package:
U2022 (384%u20AC/9h) = 42,67%u20AC/h - price per hour for the %u201CFormula Avantage%u201D classes;
U2022 13,75h × 42,67%u20AC/h = 586,67%u20AC - price for the classes I took, but with the %u201CFormula Avantage%u201D price;
U2022 775%u20AC - 586,67%u20AC = 188,33%u20AC.
In conclusion I demand for the 188,33%u20AC refund I think it is fair for both parts, considering I was not informed about your special conditions.
Best regards,
Guilherme Figueira da Silva
E-mail message
From: ESF / Tignes
To: Guilherme F. Silva
Dear Sir,
Concerning the letter you wrote to us on the 9th of march, and following the conversation you have had with the director of the ESF. He did check the situation of last week, there were no instructor available on lunch time hours to do the %u201CAdvantage Package%u201D, and this is the reason why my colleague did not inform you of it.
Please contact us again if we can help in any way.
Your Sincerely,
Jenny
Tour Operator Liaison
E-mail message
From: Guilherme F. Silva
To: ESF / Tignes
Dear Sirs,
I regret that, for the first time in the whole process, you state that there were no instructor available on lunch time hours to do the %u201CAdvantage Package%u201D (no one has ever told me that).
Although, reviewing your e-mail, you confirm that there is no doubt that the information about the package was not passed (and it should be) to the client.
I cannot accept the presented excuse and will postpone the case to other entities and publish the case.
Regards,
Guilherme Figueira da Silva
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