I have been cheated by otel. Global by over 800 %u20AC.in December I made a reservation in Hotel fortaleza do Guincho through otel.com (metglobal) for the period June 14 %u2013 24, six months in advance that was fully charged in my credit card and confirmed on Dec. 17
I checked in the hotel June 14, but, unfortunately, we had to check out June 17 due to illness. Since then, I have been complaining both to the hotel and otel. Global to obtain the refund with poor results. They refuse to accept the cancellation policy that reads in Spanish: Point 5:
IF CHECHKING OUT BEFORE THE PROGRAMMED DATE, YOUR CREDIT CARD WILL BE CREDITED FOR ALL THE UNUSED NIGTHS BUT ONE, THAT WILL BE CHARGED FOR LATE CANCELLATION IN ACCORDANCE WITH THE HOTEL POLICY.
Hotel management has dared to offer me two %u201Ccomplimentary%u201D days on offseason dates to close the issue. Shameful!!!
In the end:
- The customer is penalized for not aplying the cancellation policy offered.
- The hotel has the benefit of being paid twice for the room 107 as hotel management confirmed that they were fully booked those days (M. Franco, Dir. Sales & Marketing on July 12) and I%u2019m sure the room was rerented.
- Otel. Global has the benefit of receiving a comisión for days that have not been used.
Antonio Martin del Barrio
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