Complaint / Review
Home Depot (Citibank, South Dakota, NA)
Credit Balance Under $1 Not Refunded, Told It Is Charity

I recently received my Home Depot/Citibank credit card statement, knowing that I had a credit balance under $1. The statement showed a zero balance. I called Home Depot/Citibank Customer Service and spoke to Ryan and was told that refunds are not returned if under $1. I spoke to a supervisor (Takia, ID THD94), who concurred and further stated that such credit balances go to charity. I asked for documentation showing which charities.

Approximately 2 weeks later, I received a generic Card Agreement stating nothing about charities. One week after that, I received a $1 check in the mail.

My question is: How many Home Depot/Citibank cardholders have a credit balance of under $1 and never receive this money and do not follow up? Isn't this called fraud/stealing?