Returned all RCN equipment and cancelled service same day to the drop off station at Woodside Ave, Long Island City, NY They gave me a receipt dated Nov7. However, they recorded my cancellation to Nov 15. I spoke to a representative and she claims to have resolved the problem. She gave me the last amount due which was $164.05. I sent them a check and they deposited it. Now they sent me a statement for $164.05. I called again and was told that the statement in incorrect that i only owe an additional charge for service to Nov 15. They claim i need to go to the office with my receipt to have them make the correction. They will not provide me with a telephone number for this office. So i would have to take time off of work to have them resolve this problem which is clearly their own doing. They have a very serious problem with the way they provide service to their customers.
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