Complaint / Review
T Mobile
Told I had no phone protection despite paying 21 months

I was calling them to file a claim about my wife's phone that was damaged, I checked my account online to make sure we still had the premium handset protection plan, and we did. So we talked to them and they told me over and over that I didn't have it, i copied and pasted the details into a chat with one of their reps to show them, he said no you're wrong. Really??!?! So now I'm out a phone, and can't replace it because they messed up? I've been paying $7.99 a month for 21 months!