Complaint / Review
JustAnswer.com
Charged $22 Twice for Tech Question, Only One Charge Reversed

I asked a tech question and waited hours and hours, and I was charged $22. Finally the response was "Not enough info." So I sent more detail in the response area, and they charged another $22. When I wrote in that space and in Contact Us that I had never received an answer, they said they were going to charge me $40. I did not let it go through. They deducted one $22 when I complained but left the other $22, for which I never got an answer.

It seems Google lists many cases of people having this issue with them, with charges over $1,000. Visa says it is a legitimate company with a phone number, but I could not find it. Reviews show 25% of questions are answered, and the rest are charged fraudulently.