Complaint / Review
JustAnswer.com
Three Charges, $45 Billed for a $15 Vet Answer

I was told that in order to get advice from a vet, I had to place a "good faith" deposit. I did this and received the information from the vet, and when I accepted his response, they charged me an additional $15. I now have 3 charges on my credit card. I have sent 2 refund requests and still have no response.

I also sent 2 requests to customer service to have the multiple charges fixed. They are supposed to respond within 4-6 hours, and I have not heard anything for 4 days. There is no other way to contact this company other than through their email links. I only agreed to pay $15 for the answer, but I have been charged $45.