Usacomplaints.com » Miscellaneous » Complaint / Review: JustAnswer.com - Advertised $1 Deposit Became $30 Charge, Refund Never Arrived. #747774

Complaint / Review
JustAnswer.com
Advertised $1 Deposit Became $30 Charge, Refund Never Arrived

The advertisement stated that a good faith deposit of $1 dollar was needed to start the process so, I stupid as I am I gave them my credit card number so I asked my question and waited and waited and about 25 min later I got a reply now keep that the website stated that if I am not satisfied I can get a refund well the response that I received was they needed more information from me. At this point I am already unhappy with the service. Unbenowing to me a charge of $29 dollars had also been charged to my account for accepting the reply. So now we have $30 charge.

Also, on the intro page of the website there is a statement flashing check here for 7 day free trial. I also clicked thinking there would be no charge anyway. After checking my bank account and saw the charges I immediately went back to the website to request a refund since they state satisfaction guaranteed. After several minutes of the website jumping around from one screen to another I finally reached an area where I could request a refund well I got a response that there would manually refund my money, and stated that this was usually done the same day of the request. Well when I checked my account the bank knows nothing of such a request.



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