Usacomplaints.com » Miscellaneous » Complaint / Review: Citibank - Fast Online Payment Fix Through Customer Service Email and Call. #740443

Complaint / Review
Citibank
Fast Online Payment Fix Through Customer Service Email and Call

Thanks for your customer service. Last week I wanted to pay my credit card fee online, but I couldn't pay because my bank account information was not correct. If I didn't pay the fee by the deadline, it could charge me more. Your customer service was very efficient and reliable. After I told you that I could not pay the fee, you sent me an email in order to check my bank account information. This email was very elaborate because it included my account's detailed information, helping me to check quickly. After I checked it, I called your customer service. Your customer service helped me solve my problem efficiently because there was a special line to deal with the same problems. Therefore, customer service knew the solution very well, and they would double-check your identity in order to avoid account compromise. I am glad to be your customer. I really appreciated it.

Hope your business goes well.



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