Complaint / Review
Citibank - Quicken Platinum Master Card - Quicken - Intuit
Automatic Payment Bank Number Changed, $58 Penalty on $40 Bill

On my last automatic credit card payment from my bank account to my Quicken MasterCard, Quicken managed to change my bank account number from the previous one, which had been used successfully and was not changed by me. Now Quicken wants penalty charges, a letter, a check, and other things that I have to do to correct their mistake. My telephone calls to their customer service resulted in a series of interruptions by the service rep and his supervisor, plus a list of things I had to do to straighten out their mistakes. I'm doing nothing except trying to cancel my credit card.

I have authorized Quicken to charge my bank account for the actual purchases only. Quicken is authorized to collect only this amount from my bank to close out the credit card. Quicken's customer service supervisor said she had the correct bank information. Quicken is threatening me with continuing monthly penalties, which are $58.00 on a $40.00 bill.

Quicken has refused to cancel my credit card after a total of three requests.