Called on July 14 and spoke to Jean on Customer Billing Dept., asked her about why my bill was so high, her respond was because of my prime channels. I told her that when I signed with Direct TV the amount was to be $61.51 for the first year and then on the second it would go up to $98.00, that is the reason for signing a contract for two years. Well, she said I was wrong and she could give me a $15.00 credit for the next 6 months, I agreed at that moment.
I went ahead and tried to retrieved the original contract from my computer and Direct TV website and I failed. Called back on August 16 and spoke to Paul, asked him if he would send me the original contract, and he said he would. On that conversation I asked him to stop the electronic payments and he said it was done, well, it did not happen. On August 22 the electronic payment caused my checking acct. To be overdrawn and I requested from Connie a reimbursement of the overdrawn charges plus a letter address to Union Bank, nothing happened. On August 29 Frances told me to FAX my Union bank statement where it showed the fees for the overdrawn and I again requested the letter for Union Bank, nothing happened. Today is Sept. 07 and called again and spoke to Mike, now he told me to put everything in writing via e-mail and then they will look at my problem.
This is completely a nuisance and a disregard to me the customer. I am stock on this contract and Direct TV is making my life miserable and to top it their customer billing dept. Is absolutely incompetent. Please see what can be done.
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