Around the first week of July, I received an advertisement form AT&T indicting they now had bundled services in my area. I was happy to see this, because my bundled Comcast bill had now risen to $200. I called and setup services for home phone, local and long distance, high speed internet services and TV with two premium channels. I believe at the time it was STARS and Showtime. They wanted to install the TV and internet services on Saturday July 18, but that was not convenient. So I arrange for someone to come on that Tuesday, July 21, when my husband would be at home. For some reason, AT&T phoned to say it would be another two weeks before someone could install the equipment. On August 11, I came home and to my amazement we had DirecTV and no premium channels. I immediately called Direct and spoke to woman who informed me they were “in” with AT&T and now we have a two-year contract with them. I told her that we were expecting AT&T, not Direct. She also informed me that if I cancelled I would have a $479 cancellation fee. I told her that never asked for DirecTV and was supposed to have received AT&T and two premium channels. When I placed the order, I was never given the option of choosing Direct, so I wasn’t expecting it and would have never accepted a two-year contract. She offered us ShowTime and Stars and stated she would check into it further. I called AT&T that day, but they had already closed. A couple of days later I reached someone with AT&T and explained to them what had happened. He said that in order for us to have received DirecTV we would have had to ask for it. He said that U-verse was available in our area, so we should not have gotten DirecTV. This went on and on. Numerous calls made to DirecTV and AT&T, until we were able to get someone on the phone with AT&T to correct the TV situation for U-Verse. About two weeks after the install, my husband phoned DirecTV to cancel the services and was told that they (DirecTV) would take the charges from my Visa credit card on file. I do not know what she was taking about, I had not given them anything at this point, unless it was from an account I had with them years ago. Later, I received a partial month’s bill of around $47, which I paid. Now I have gotten two bills for $479. I never requested this service; it was a mistake on AT&T and DirecTV’s part. I called AT&T so why did DirecTV get involved. This has been very frustrating. Why would I go from no contract to a two-year contract? It was not that major! The cost I am paying now out ways what I was paying with Comcast. I would not recommend DirecTV nor AT&T to anyone. The employees apparently are not well trained and do not know what they are doing. They are messing up people’s lives and stressing them out. Therefore, it is best to stay where you are.
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