I ordered Direct TV 1/24/09, the $34.99 a month package. I'm on a fixed income so I have to be very careful how I spend my money. I did not authorize auto billing... Was auto billed anyway... Did not order any expensive add ons like movie channels or HD TV... I have an HDTV so no need to add more... They shorted me my rent money 2 months in a row, even after I called them to stop auto bill... That was a nightmare.
When I spoke with Customer Service on Friday September 4 I was told $111.48 had been returned to my bank account on August 31. At this time, 7 P.M., Thursday September 10, no such amount has been credited back to my bank account. These are the charges as I see them on my bank statements from Direct TV;
January 29 $65.20, March 2 $65.20, March 30 $65.48, April 29 $111.48, May 29 $111.48, September 4 $100.00. Correct me if my math is wrong (I don't believe it is) but this adds up to $518.84.
Direct TV was/is supposed to be $34.99 a month (no frills, no movie channels, no PPV, no HD, no anything), starting in February.
February $34.99, March $34.99, April $34.99, May $34.99, June $34.99, July $34.99, August $34.99, September $34.99, Total to date $279.92.
$518.84 minus $279.92 = $238.92
October $34.99, November $34.99, December $34.99, January $34.99, Total $139.96
So, my question is... HOW do I owe DTV money? Even if DTV had credited back my DTV account, there is a discrepancy of $98.96 that has been overpaid to Direct TV. As near as I can tell I have paid for a year plus! And they turned off my satellite AGAIN! I got a bill in the mail today for $256 and it claims that on 8/31/09 there was a $111.48 Credit Card Payment Reversal... Yeah? To whose credit card? Not Mine!
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