Direct TV is the WORST company to deal with. Don't ever replace or upgrade your existing equipment because they will extend the contract for another 2 years!!! From the date of installation. It does not matter how you were promised over the phone regarding price or no extended contract. Direct TV does not honor what they told you. They LIED over the phone to get you. I have been there customer for two years. I called in to discuss about lowering my bills. They offered me to upgrade my package and replaced a HD receiver at lower price. My first bill came 2 weeks after and became even higher ($72/mo.) due to the upgraded package (which the rep. Promised to give me a better deal at $44.99, but never happened) and furthermore I have a new contract extended till Oct. 27 (2 years from now) instead of Jan. 10 originally although I was told that there would be no contract extended. I was confirmed before ordering that no contract would be extended. I called them right away on Nov. 13 to dispute the monthly fee. They refused to honor so I requested to return the equipment in order to pay the same price and have the same contract. They said "no". I called in and talked to 6-7 different people. Finally I talked to Sandra (id# 100350766), she issued the Recover Kit/Call Tag to return the equipment on Nov. 21 and promised to date back my contract to the original date. I was thinking that everything was settled. I called last night (12/30/09), I was told that I still have a 2 yr. Contract with them. I finally talked to Disconnection Dept.# after going through several people and still having no solution. I spoke with the Rep. Named "Kit" (ID # 432606). He told me that he found my extended contract of those 2 years was invalid so I could cancel without termination fee and the cancellation # was R21-5486. I emailed to Direct TV to confirm the conversation with Kit. I also requested Kit to email me the confirmation of our conversation. He never emailed. Direct TV also replied via email that I still have a contract till 2012. I am so mad. They are so deceitful. Stay away from them. They are unethical. I hate them.
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