I reserved a trip through Expedia on March 12 to Maui for four adults and two children. When I arrived at the airport the ticket agent informed me that Expedia had us flying from Kahului to Honolulu to Kapalua. There was a four hour lay over in Honolulu. I thought these were three different islands that we had to go to before we arrived at Maui. She said the first stop was in Maui and I could take a taxi to the hotel it was about 30 miles. She said she did not know why expedia booked us on three flights to get to Maui. She suggested I contact Expedia when I arrived to see if they could correct the flights. An agent at the Expedia counter tried to help us but told us to contact Hawaiin airlines. I called Hawaiin airlines and they said the contact Expedia. I talked to two people at expedia and both would not help me the second man told me he would cancel the flights for 150.00 cancellation fee. I told him I paid for 24 flights I did not need or use and he said I should have called when I received the itinerary. I explained to him that I was not familiar with Hawaii and thought we were going to three different places to land in Maui, not to Maui to Honolulu and back to Maui. I asked to talk to a supervisor and he said the supervisor would say the same thing. We ended up canceling the flights through Hawaiin airlines so we could fly direct from Maui to Oakland. I feel like I was scammed by Expedia since they charged me for 24 flights I did not need and did not know I did not need. I called again when I was back home and talked to Leona and was disconnected then to Sassie and Then to a supervisor Reynal all of them said they could not help me. I think I deserve a credit from expedia for the money I wasted on 24 flights I did not take or need but paid for. We have taken numerous trips using expedia but will never us them again. I am contacting media and anyone who will listen and telling them my experience. I tried to give Expedia a chance to make this right and everyone refused. I will not just accept the fact that I paid for 24 flights I did not need because it was booked through Expedia. I have done everything possible to give Expedia a chance to correct this.
Thank You
0 comments