Grand Street Citi bank on the Lower East Side is the worse when it comes to customer services. They are great with taking your money but when it comes down to after care depending on how much money you have in the bank determines the level of care you get from them. I was in the bank and they treated me so wrong with withdrawing my money I had every type of document that was needed for my daughters pass book account including her number I just didn't have the book on me. And they kept me there for 2 hours and they still said no even after I verified myself because I had called the complaint number in their presence. I walked to another bank seven blocks away they gave me the money in about 15 minutes of me being there. I was going to the new bank to close my account as well. But after their service I had decided that I would stay and open a business account with them a few months later. I still horbor ill feelings towards that bank. I always think on that day when I reach my millionair mark and I go to that perticular bank to close my account and transfer funds to another bank. Which will happen soon... It is sad that they treat struggling people the way they do and it is not even their money and they make less than harder workers just by babysitting other people money..
0 comments