* Initially rented the POD on November 3. The first issue that
we had was the POD was picked up one day before it was agreed
upon. (of course their records now show that is was delivered when
it was agreed upon). Anyhow, we do NOT know how much damage is in
our POD nor were we finished even packing the POD. We had to hire
people to finish moving us by personal vehicles.
* Second, the POD was delivered and placed in the wrong place and it
took several phone calls before we were given the okay that they
would come back and fix the location issue.
* Third - as a result the owner of the Richmond VA location agreed to
give us a free month of rental for December. So okay. BUT, in
December I had two payments taken out of my bank account and it
messed my account not once but twice! This was credited back to me
eventually. So, another time POD did not follow through with what
they had told me. So, we were told that when we rented this POD
that our final pickup fee was included with the upfront cost that
we paid, almost 291.00 (-50.00 coupon) totaling out of pocket 241.00.
* Nevertheless, we are ready for our final move location and a final
pickup. SO this is our FOURTH problem - I call this evening to
schedule this move and I am told for a 11.50 miles from door front
to door front that it is 149.00 to move the POD, then it will be
an additional 129.00 to pickup from the final location. WHAT???
The last time we had it moved was only 45.00. NOW 149.00 for an
additional 8 miles. OH my lord what a ripoff.
* So the FIFTH problem I am trying to reason with the supervisor on
the phone explaining that this is very upsetting and not in out
budget because we only paid 45.00 for the last move and we were
TOLD that the final pickup was already included. They kept trying
to say that it was in our estimate separately. It was not, i do
not know what kind of crooked business, but i know what i read and
then what i was told. They change things, I am not disillusion and
I am not imaging things, I would have never paid this kind of
money. We are living on 740.00 a month right now. I would not
agree to 500.00 in POD fees in a month.
* Then last the customer service rep first lady was very nice, then
I spoke to a supervisor who is supposed to call me back on Monday
(poor me) she was a rude smarty pants and catty. I am upset and I
apologized for being upset and told her it was not her fault that
the companies fees were so crazy. She was just RUDE. Then I called
back after speaking to my mother-in-law who is also a PODS
customer THANKS TO ME who referred her over as a customer, and she
tells me that she was told her pickup fee was included in her
initial payment. SO, I then called PODS back and asked if that was
the case, of course I get ANOTHER rude woman on the phone, this
time correcting my driving times and mileages.
* Which I am not stupid and I live here and I KNOW that 11.50 miles
is only and NO MORE than a 5-7 minute drive in this area. So why
am I paying 100.00 more than I did last time? This is a ripoff
place and I want my POD moved NO COST and to be picked up and
dropped off on the dates SCHEDULED as well as PICKED UP NO COST
and be DONE with this company. It is a sad thing that the poor
owner in Richmond VA is a very nice man and has NO control over
the corporate people and their customer handling practices. BUT,
he lost a customer and referrals from here out unless something
major happens. I feel like every cent that I have made with PODS
was a waste! I PRAY that my things are not busted and broken
inside. I am dreading the unpacking of this monster called a POD
to see in my great great grannies dishes are all in one piece as
well as my fine china and crystal are still in tack. If NOT this
will not be the last complaint I will make. I just want this
nightmare to be done with this company. If you could have nice
people working your customer service center than they may keep
more customers than loosing them! We own a construction company,
and I will give NO MORE REFERRALS! Oh, then we are told that the
referral program is no longer in place anymore. When we were told
when we signed up in November not to forget to refer for
discounts, and we did.
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