Usacomplaints.com » Shops, Products, Services » Complaint / Review: Pods - PODS MOVING AND STORAGE Refused pick up on correct date, costing me fines and damages. Rude customer service, lies. #1012438

Complaint / Review
Pods
PODS MOVING AND STORAGE Refused pick up on correct date, costing me fines and damages. Rude customer service, lies

I called and ordered a container to be delivered on 12/21. It was to be picked up on 12/27, and the person I spoke to reminded me it could only stay a week due to HOA laws and rules.

They did not pick it up!

We sold the house, the new tenant moved in, but the POD was never picked up. I called PODS and was told it was not supposed to be picked up. I told the lady that I had spoken to someone and advised them that it was to be picked up, that I had a total amount and that I even had insurance. She said no, I didn't have any of this. Then when she looked it up, she told me I did, but she said it still could not be picked up until three days later. This is costing me over $250 per day in fines and rental from the new owner.

Do not use PODS, they are a scam, a rip off and are staffed by rude and poorly trained staff. I was even told by the woman I spoke to that they hire "mentally handicapped" children to talk on the phone, that is exactly what she said! I was shocked... I have nothing against challenged individuals, but I can't trust my move to someone who can't keep accurate records.

Do yourself a favor... Don't use PODS. At one point I was even told that they would not bring it to me, and asked me how I liked that! They threatened to steal my belongings. They are rude, obnoxious, lie and steal. I have reported these people to Florida BBB as well as my local BBB. No wonder they are in Florida, all the scams are there.


Offender: Pods

Country: USA
Phone: 8556737637
Site:

Category: Shops, Products, Services

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