We ordered a specific flower arrangement for delivery the following day. Early on the delivery day we got a call that the particular arrangement was not available for delivery from the local florist. We reluctantly agreed to a substitution even though we only ordered from this company because of the special flower arrangement.
Late on the delivery day we called the customer service number and (after an extended hold time) we were assured that they would be delivered by 5:30 that day. They never arrived.
We called again, but the customer service line was closed for the day!
The order was still not delivered by 4pm the day following the scheduled delivery date, so we cancelled the order.
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