On 7.21.09 I went to Radio Shack here in my home of North Little Rock, AR and spent $225 getting a Boost Mobile Clutch phone thinking it was going to be better than T-Mobile, the company I left, because I was getting the same coverage for a cheaper price. Well on 8.4.09 I leave out of my coverage area (North Little Rock) and head to my home town (El Dorado, AR) for a family funeral. As soon as I left the Little Rock/North Little Rock area I had no service. I drove 120 miles with no service. Anything could have happened to me and my 10 year old daughter on that road and I wouldn't have been able to call anyone. When I returned to North Little Rock I called Boost and asked them about their "nationwide" service. The representative that I spoke with told me they had "nationwide" service. She also told me she use to work for T-Mobile and she understood what "nationwide" meant. She was dead wrong. She tried to tell me that "nationwide" means: If you are in your coverage place and you call another city or state, that's "nationwide" service. I told her no that's long distance service. Nationwide service means: If I leave my coverage area and goes to an area that does not have my coverage I can still use my phone by bouncing off of other company's towers. That's why you claim you don't have roaming charges. She argued me down about what "nationwide" coverage means.
Finally, I had to tell her that I was not stupid, I know what it means and I know that Boost Mobile is lying about having it. I even tried to explain it to her using T-Mobile. T-Mobile does not have coverage everywhere but, if you are dropped from a T-Mobile tower your are picked up by Cingular/ATT tower so you can continue to use your phone. She says at that time, "Boost is not a large company like T-Mobile or Cingular/ATT, we can't do that." So I told her, "Okay, are you not a sister company to Sprint & Nextel? Why can't I use my phone where they have towers? Isn't that the reason why I can call people using Sprint & Nextel for free to me and them?" She had no comment.
Boost is a ripoff. They advertise they have everything the big company's have and they don't. Nobody wants to be stranded on the side of the road in an area they are unfamiliar with and have a cellphone they can't even use to call to get help from.
I told the woman that they have Cricket service here in the Little Rock/North Little Rock area. If I had their phone (which was my first mind told me to get but, I listen to my boyfriend and spent $225 with Boost that I now can't get back) I can use in El Dorado because when you get ready to leave your coverage area you just punch in a code on your phone and you roam off of other company's towers so your phone is always has service.
I pray that I can find a lawyer that will take my case because I would let the whole world know that Boost is a total ripoff. They advertise "nationwide service" but it is no better than talking on a regular cordless house phone. Once you get so far from your base in your home you can't talk on it anymore until you go to your house. Just like you can't take you cordless phone to your neighbor's house and use their phone base to use your phone, you can't use other company's towers to use your Boost Mobile phone.
This really sucks. That's $225 I could have put to use on my car to make it run better or put on my utility bills since the heat is on the rise here in Arkansas. The "nationwide" people need to know that the "nationwide" coverage Boost Mobile is talking about is only good if you are in your coverage area or an area they can cover. If you go outside of the coverage area, you are truly in a "dead zone". You can not use their sister towers to still be able to use their phones. Now I just wonder. If you can't talk "nationwide" how can you walkie-talkie "nationwide" when you are not in your coverage area?
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