On June 30th, my fiance sent a package through your (FedEx) service containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, and brought to Mirabel, QC, and then arrived at your Memphis, TN, facility. After a two-day clearance delay in Memphis, I received the package in Kenner, LA, on Friday, July 3rd, at 8:42 A.M.
When I opened the package, the ring was not in it, but the two lipsticks were. I immediately contacted FedEx about my missing ring. I was put in contact with a FedEx customer relations representative who began a search for it.
Since it was a holiday weekend, I did not receive any updates about the status of my missing ring until Monday, July 6th. At 5:00 P.M. EST, the FedEx representative told me that my ring could not be located and gave me the option of beginning the claim process. I was reluctant to stop searching for the ring, so I left that decision up to my fiance, since he is the one who bought and shipped it. My fiance told FedEx that he would like your organization to search a little while longer.
After searching the rest of that week, FedEx told my fiance that the ring could not be located and offered to begin the claim process. My fiance started the claim process on Tuesday, July 14th, and concluded it on Thursday, July 16th.
My fiance insured the package for $500. Although the ring's actual worth was more than $500, he was told that this was the maximum amount the package could be insured for. He received a check on Friday, July 24th, for $564.00, the $500 insurance amount plus the shipping costs.
The official story is that your organization lost my ring, but obviously FedEx employs people who are thieves, and one of your larcenous employees stole the ring, since it was the only item missing from the package. And because of your predatory insurance and claim policies, my fiance lost a great deal of money by not receiving the full value of the ring that your organization stole from both of us.
After this entire experience, I have to say that I feel doubly victimized by FedEx. Not only was our merchandise (the ring) stolen from us, but we were also cheated out of our money by receiving only a small portion of the ring's worth.
Receiving an engagement ring is a dream for many women. Unfortunately, your organization has destroyed that dream for me.
Needless to say, I will not be using FedEx ever again and will actively try to avoid ordering from companies that use your delivery service. I felt compelled to write this statement for my personal peace of mind. I needed to get my feelings of anger and disappointment with your organization off my chest to help me get closure from this awful experience.
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