Zales Bridgewater Mall, Bridgewater, NJ
July 23
I'm at my wits end with my diamond engagement ring from Zales. My fiance bought me a 2,100 dollar engagement ring from them in December. Then in February the main diamond fell out somewhere (I was in the shower and I cought a glimpse of my hand and there was a big empty setting).
I brought it back to Zales where they told me it would be ready in 2 weeks. They "fixed" it and I got it back a month later from them and they had put a yellow-tinted diamond in it's place! So once again I gave it to them to fix, then a couple weeks later when I picked it up they had replaced the diamond again but this time it was with a smaller cloudy diamond that was cut slightly different. On top of that, the engraving was all buffed away and only visible on the edges.
You can imagine by this time my fiance was livid. I was depressed and he was ready to strangle someone. The woman working at Zales had the nerve to say "every diamond is unique and fragile, if you look at it from far away it matches good enough." Long story short, my fiance, very calmly, demanded they replace my ring straight from the manufacture with a brand new ring, and they did. I got it almost 2 months later.
Which brings us to present day, about a week ago I look down at my ring and BAM another diamond has fallen out. I'm going to Zales sometime this week, I don't want them to fix it because I know they'll mess it up. I don't want them to order me a new ring because that'll mean a month or more with no ring. I don't know what to do.
They told us the last time we went there that they have an engagement ring upgrade service where if they have a ring you like thats double the price of your ring, you can trade your ring in, pay the difference, and get the new ring. It's all a scam to get more money out of you. Keep buying the warranty to get your ring repeatedly fixed or buy a new ring from them (which no doubt will probably break as well). They should offer me a different ring at no cost or the value of the ring back to us in cash.
I'm completely devestated! This is my engagement ring thats supposed to last me forever! Not only did I cry when the first diamond disappeared, but I was heartbroken when they kept damaging my ring and I had to get a replacement. Now my replacement ring is missing a diamond. I'm just sick at the whole situation.
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