NEW took over Whitewhall's jewlry service plan. We sent them a wedding ring for repair and they informed us that they will send us a label and told us to buy a bubble wrap envelope and place the ring in it and they assured us that their label would insure proper delivery of the product and that we did not need additional insurance. We sent the ring in July 06, it arrived their company July 13. We called on several occasions to inquire about the ring and was informed by this company that it had not arrived. We called in August and the company told us that it had not arrived.
We called again on August 12 and they informed us that the ring did arrive but they did not start the repair on it and the next day they called us and claimed that the package was opened and the ring was missing and that they was going to send us the refund amount of the ring. We told them that we would like the replacement amount of the ring or they can have someone make another ring like the one we purchased and they refused. To sum it up, we ended up with what they wanted us to have for a 2kt diamond princess cut wedding ring and we have to come up with the remaining balance for a ring that they stole from the package. My wife is hurt and upset and this is her first marriage and we have been married a year as of August. What a way to celebrate our first year anniversary.
0 comments