I have never been treated so badly by a company. Due to the whole swine flu epidemic in Mexico I had to cancel my $2500 trip. Well after four times contacting customer service I actually got someone who said I could do this. I could not get reimbursed for the airplane tickets, so I guess i'll be traveling to Mexico within the year, but the funny thing is at first he told me I would be refunded the total hotel portion, which was $1372.00, but then as he was about to hang up with me he said, "Ok you have been refunded $1365.00". Obviously I had a problem with that. I know its only a couple dollars but I was changing a trip because I had to. This little dirt bag would not even give me a waiver on some kind of allocation charge. I hate Orbitz and the only time I will use them again is to use my flight vouchers. Orbitz customer service is the worst!
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