I booked a family trip to Aruba on orbitz for three adults and a child. I wanted to make sure there was two queen size beds in the room, as an option was for one king and a pull out which would not work well for us. I called Orbitz to make my request. I was on hold for 15 minutes. When an operator finally came on she immediately transferred me to another line where I waited an additional 8 minutes. The girl that came on was nearly impossible to understand and was of ZERO help to me. She said she could not help me at this time and I should call back tomorrow (and waste another 30 minutes of my life on hold). I have used Orbitz at least 15 times but never had a reason to try to contact customer service... I will never book with them again. Using a legitimate travel agent may cost a bit more, but you get what you pay for. Orbitz=no customer service!!!
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