I was in Ocala, Florida, and needed a whole bunch of supplies due to damage to my rental property. When I went to the store, there seemed to be plenty of employees willing to greet me and help me with my needs because of my full wagon. But when I called for assistance on the phone, I was put on hold for 10 minutes each of the three times that I called.
I told them that if I was put on hold one more time, they would lose a customer for life. All I wanted was a price for sheetrock, not a big deal. They told me I would have to wait because they were unloading a truck. This is not acceptable to this customer, and you have lost my dedication to your store. I should not have to wait 1/2 hour for a price on sheetrock because your boys are unloading trucks. Goodbye, Home Depot. Hello, Lowe's.
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