The low price guarantee at Home Depot makes no sense at all. The advertisement says they will match the price and beat it by 10% if you find a lower price at another retailer. Here is the truth: I was about to order an LG range for $1,499 at Home Depot, and I found that Best Buy had it on sale for $1,274. So I took the Best Buy ad to the Home Depot store in Whittier, CA to get the price match and the 10% beat, as they advertise. They told me the price match does not apply to special orders. That makes no sense to me.
No retailer keeps big items like a refrigerator, washer, dryer or range in stock. I have purchased a lot of appliances lately for my house remodeling, and none of them came from stock. Plus, I recently did a price match at Lowe's for a dishwasher, and they asked no questions and matched the price and beat it by 10% for me. And of course, it was a special order. If Lowe's carried LG, I would not have bothered to get it from Home Depot!
I called customer service the next day, and they told me the same thing. Plus, the service at the store and on the phone is equally horrible, not comparable to Lowe's!
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